Billing Terms and Conditions
Veloure Melbourne Payment Policy
1. Accepted Payment Methods
At Velour Melbourne, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:
- Credit & Debit Cards: Visa, MasterCard, American Express
- Apple Pay & Google Pay
- Bank Transfers (for bulk orders – contact us for details)
All payments are processed in Australia AUD.
2. Payment Processing
- Payments must be completed at the time of purchase.
- Orders will not be processed or shipped until full payment has been received.
- If a payment is declined or fails, the order will not be confirmed.
3. Pricing & Currency
- All prices listed on the Velour Melbourne are in Australia AUD.
- Prices are subject to change without notice.
- Any applicable taxes and shipping fees will be calculated at checkout.
4. Secure Payment Processing
- The Velour Melbourne uses SSL encryption and trusted payment gateways to ensure your transactions are secure.
- We do not store your credit card or payment details.
5. Refunds & Chargebacks
- Refunds are processed according to our Refund & Return Policy.
- Unauthorized chargebacks will be disputed. If you experience any issues, please contact us first at info@velourmelbourne.com
6. Fraud Prevention
- Velour Melbourne reserves the right to cancel or hold any order suspected of fraud or unauthorized activity.
- Additional identity verification may be requested for high-value transactions.
7. Contact Us
Store Name: Velour Melbourne
Address: Julianalaan 34, 9285NB Buitenpost, Netherlands
Email: info@velourmelbourne.com
Phone: + 61 29 0991753
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM Eastern Australian Standard Time (Sydney)
We do our best to reply to your e-mail within 1-2 business days.