Shipping Policy

Velour Melbourne Shipping Policy

At Velour Melbourne, we are committed to providing an exceptional shopping experience for our Australia customers, including clear and straightforward shipping policies. We offer free shipping on all orders within Australia.

Shipping Locations

This shipping policy applies to orders shipped within the Australia.

Delivery Times

Below are the estimated delivery times for all packages:

• Order cutoff time: 5:00 PM Eastern Australian Standard Time (Sydney). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate. • Order handling time: 1 to 2 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers. • Transit time: 6 to 8 business days (Monday to Friday). • Estimated delivery time: 7 to 10 business days.

Carrier Services We partner with the following reliable carriers for deliveries within Australia: • Australia Post • CouriersPlease • DHL Express Australia

Shipping Costs Free Shipping: All orders within the Australia qualify for free shipping, with no minimum order requirement.

Delivery Issues If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

Tracking Your Order Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Order Tracking page.

Questions?

Visit our FAQs page or contact our customer services. Frequently Asked Questions

Contact Information:

Store Name: Velour Melbourne
Address: Julianalaan 34, 9285NB, Buitenpost, Netherlands 
Email: info@velourmelbourne.com
Phone: + 61 29 0991753

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM Eastern Australian Standard Time (Sydney)

We do our best to reply to your e-mail within 1-2 business days.